FAQ

Sale Terms

When you order a product

you will be charged the current total cost including shipping.

The sale is submitted for processing and you will be charged

as soon as you click the "confirm" button.

You will then receive an email from NewAir Designs.

Goods ship in 2-7 days.

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Terms of Use:-

Exclusion of Liability

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use in any jurisdiction where we provide our services.

If you use this website from other jurisdictions, you are responsible for compliance with your applicable local laws. The fact that information, products or services are shown on this site does not necessarily mean that:

  • You should rely on the information
  • The products and services that we provide are suitable for you
  • The products and/or services on this site are still available
  • The products available may not have changed

Links

In addition to NewAir Designs information on this website, there may be links to third party websites, the content of which is beyond the control of NewAir Designs. The inclusion of such links is not an endorsement in favour of any company offering any products or services on any linked website. New Air Designs will not be liable for any damage associated with relating to a linked third party website. 

 

Legal Notices and Privacy Statement

Our mailing address for complaints or comments is:

NewAir Designs Limited, 26 Bermudiana Road, Suite 406, Hamilton HM11, Bermuda

Phone: (441) 292-2455 Email: Robin@olderhood.com

Visitors to the NewAir Designs Online web store are recognized by the domain name only. The domain name information is used only for internal statistical and archival purposes.Any information provided by existing/prospective clients or other individuals, through the use of our submission forms or client support site, is not shared nor made available to any third parties unless required to do so by law. NewAir Designs treats all information with complete confidentiality and it will not be shared outside of NewAir Designs without the prior written permission or as required by law.

NewAir Designs complies with all local regulatory and compliance requirements with respect to online credit card payments including the Bermuda Proceeds of Crime ("Know Your Customer") legislation, The Electronic Transactions Act (The ETA 2000) and The Standard for Electronic Transactions.

 

ELECTRONIC COMMUNICATIONS

When you visit the web site at http://www.newairdesigns.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically and we will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing and in accordance to The Electronic Transactions Act 1999 (Bermuda)

NewAir Designs will not be responsible for any electronic communications or purchase and/or gift receipts which are not received by consumers as a result of transmission errors or errors of third parties including but not limited to Internet Service Providers.

 

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of NewAir Designs or its content suppliers and protected by copyright laws. The compilation of all content on this site is the exclusive property of NewAir Designs and protected by law.

 

USER LICENSE AND SITE ACCESS

NewAir Designs grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NewAir Designs. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of consumer account information; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not use any meta tags or any other "hidden text" utilizing NewAir Designs name or trademarks without the express written consent of NewAir Designs. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of NewAir Designs so long as the link does not portray NewAir Designs, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. Any unauthorized use terminates the permission or license granted by NewAir Designs. You may not use any NewAir Designs or supplier, vendor or product logo or other proprietary graphic or trademark as part of the link without express written permission.

 

AMENDMENT AND CANCELLATION

We may amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we reserve the right to implement such change without prior notice of any kind.

 

YOUR ACCOUNT

If you use this web site, you are responsible for maintaining the confidentiality of your personal account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NewAir Designs sells products to adults who can purchase with a credit card. If you are under 18, you may use the NewAir Designs web store only with permission of a parent or guardian. NewAir Designs reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

 

PRIVACY AND CONSUMER DATA PROTECTION

We reserve the right to maintain the following Consumer Information on file about you, once you register online at the NewAir Designs web store:

(a) Information about online purchases, such as date of purchase, purchase amount and place of purchase;

(b) Information you provide to us when you purchase a product online at the NewAir Designs web store, or when you contact us with customer service issues, such as name, address, e-mail address and phone number.

(ii) Information security: Only those persons who need it to perform their job responsibilities are authorized to have access to Consumer Information. In addition, we maintain physical, electronic and procedural security measures that comply with applicable regulations to safeguard Consumer Information.

We may use authorised and registered Consumer Information to provide customer services, to process refunds, product exchanges, to develop marketing programs, and to help protect against fraud, and to conduct research and analysis. In addition, it is often necessary for us to disclose Consumer Information for the same purposes to related companies that work with us. For example, we may provide certain Consumer Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Consumer Information to others as permitted by law, such as government entities or other third parties in response to Court subpoenas.

 

INTERNATIONAL ORDERS

All website prices quoted are U.S. dollars and are settled in U.S. dollars.

 

YOUR LIABILITY FOR UNAUTHORISED TRANSACTIONS

  • CREDIT OR DEBIT CARDS

Contact us immediately by telephone if you believe your credit or debit card has been used fraudulently online at the NewAir Designs web store. You will be asked to provide as much information as possible to the customer service representative with respect to the fraudulent transaction. This will assist NewAir Designs to trace the transaction and the product delivery, in order to bring charges against the fraudulent user of your credit or debit card. We will make every effort to refund you for the losses suffered, or provide you with equal value store credit.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY NewAir Designs OR ITS AFFILIATES ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NewAir Designs AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NewAir Designs AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NewAir Designs AND ITS AFFILIATES DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM NewAir Designs ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NewAir Designs AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

 

DISPUTES

All disputes with respect to products or charges to your credit card are to be completed in writing along with an original signature of the purchaser. Please review the Defective or Damaged Goods policy below.

In order to initiate a dispute you are required to first contact NewAir Designs at the number listed above (+1-441-292-2455) and discuss the nature of your complaint. If you are requested to return or exchange the merchandise by the customer service representative of NewAir Designs, you will need to complete the Returned Merchandise Form (see below) with complete details as to the nature of your dispute following the Refunds, Returns and Exchanges, policies below.

Merchandise will not be refunded nor accepted for exchange or return without a signed Returned Merchandise Form completed by the original purchaser of the product from the NewAir Designs web store. All products must be exchanged or returned to NewAir Designs to qualify for a refund or exchange.

Under no circumstances are ANY refunds provided for the original purchase in cash. Store credit will be provided in the event merchandise is returned to the store and a similar product is not available at the time of the exchange. If the item being returned was a gift from the NewAir Designs, you may exchange the product in accordance with the policies outlined in the Refunds, Returns and Exchanges section for an item of equal value but not for cash.

 

REFUNDS, RETURNS AND EXCHANGES

All merchandise or products returned to NewAir Designs must be made by return mail within 21 calendar days of the original purchase, and must be accompanied by the original packaging in good condition, price tags and the original sales or gift receipt received when the product was ordered online. Any item with obvious signs of use will not be eligible for a refund or an exchange.

A completed and signed Returned Merchandise Form must accompany all returns in order to be eligible for a refund or store credit.

Please return merchandise or products to:

NewAir Designs

26 Bermudiana Road, Suite 406

Hamilton HM 11

Bermuda

Items that are purchased online at the NewAir Designs store that were on sale at the time of the purchase (and which may no longer be in stock or on sale) may only be exchanged for the same product, or for a product of equivalent value.

The Returned Merchandise Form must be completed clearly, and signed by the original purchaser of the product. You must provide proof of purchase including the electronic sales receipt or gift receipt as proof of purchase. In some cases, you may be asked to provide the original credit or debit card details used for the purchase, in order to receive a full refund for the purchase price of the product. Shipping or delivery charges are non-refundable. No cash refunds will be given under any circumstances.

 

DEFECTIVE OR DAMAGED GOODS

Defective goods can be returned or exchanged for a full product refund provided the original packaging and sales or gift receipt are present. Items that have obvious sign of use are not eligible for refund or exchange. If the item is damaged when delivered to your residence you are entitled to exchange the product at the store for the same item, or an item of similar value (less shipping charges). If an incorrect item is delivered, NewAir Designs will exchange the merchandise for the correct merchandise if available.

If the item is no longer available a full refund is provided to the credit or debit card used for the original purchase. Delivery charges will be refunded in circumstances where an incorrect product is shipped in error by the NewAir Designs.

GOVERNING LAWS

The terms of this online Agreement are governed and construed in accordance with the laws of Bermuda.

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Returned Goods Form

The following form must be completed, printed and signed by the original purchaser of the product from the online NewAir Designs store, or by the recipient of a gift purchased from the NewAir Designs online store. The original sales receipt and/or gift receipt must accompany this form in order to be eligible for exchange, refund or store credit. All merchandise or products returned to the NewAir Designs online store must be made within 14 calendar days of the original purchase date accompanied by the original packaging in good condition, price tags and the original sales or gift receipt received when the product was ordered online. Any item with obvious signs of use will not be eligible for a refund or an exchange. Shipping and/or delivery charges are not eligible for refund.

Items being returned Original

Purchase Date    ____________________________

Product               ____________________________

Amount               ____________________________

Reason for Return or Exchange

                           ____________________________

                           ____________________________

                           ____________________________

 

Returned By :

First Name         ___________________________

Surname            ___________________________

Address             ___________________________

                          ___________________________

                          ___________________________

Email address   ___________________________

Home Phone Number ______________________

Consumer Signature: ______________________


For Internal Use Only

Action to be taken on Return or Exchange:

Refund to Credit or Debit Card

Card Number     ___________________________

Expiry Date        ___________________________

Exchange for similar item due to damage

Details               ___________________________

                         ____________________________

 

Exchange for different item due to damage

Details              ____________________________

Sales Receipt attached?

YES _____ NO _______

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